If you've got a question, find your answer here. If you don't, post here and we'll get back to you as soon as we can.


 

How do I disable collection of anonymous usage metrics?

If you don't wish to participate in Flock's anonymous collection of metrics, you can opt out during the installation process on Windows. You can also disable metrics reporting in Flock at any time by completing the steps below. (To read Flock's privacy policy, click here.)

Warning: the Flock configuration window contains numerous settings which, if incorrectly changed, may render Flock inoperable. Please follow these instructions exactly as indicated to avoid this risk.

  1. In your browser's urlbar, type "about:config" and press return.
  2. In the "Filter" textfield, type "flock.metrics.enabled"
  3. If no results appear in the result pane below:
    1. Context-click (right-click) to produce a context menu
    2. Select "New" and then "Boolean" from the resulting menu.
    3. When prompted, provide "flock.metrics.enabled" as the preference name
    4. Select "false" for the preference value.
    5. Restart Flock.
  4. If a value does appear in the result pane below, verify that it is
    set to "false" or context-click (right-click) and select "Toggle" to
    toggle it to false.

How do I reset my master password?

If you have forgotten your master password and wish to reset it, please go here, http://kb.mozillazine.org/Master_password#Reset_your_master_password, for further instructions.

Mozilla Firefox patches and Flock Maintenance Releases

Approximately every six to eight weeks Mozilla usually releases a patch containing bug fixes and possible security patches. Emergency patches may require a shorter cycle. Since Flock is built on Mozilla's code base it is important that these patches get incorporated into Flock as well. Our goal is to release a tested patch for Flock within one week available on the website and as an automatic upgrade.

In general we like to be cautious with regards to rolling out patches (depending on its contents and criticality). This way, in the unlikely occurrence of a new major bug being introduced, we can limit how many users are affected. We follow a few basic steps:

  1. After a QA is complete we make the patch available as a release candidate for anyone to download.
  2. After a few days of exposure and within 48 hours of Mozilla making the patch available for Firefox we we place the updated version of Flock (bumping the version number) as the downloadable version on the website.
  3. After another day or so of exposure and if there are no serious issues reported, we make the patch available for automatic updates for a few hours. A percentage of users will get an alert announcing that there is an update available.
  4. Again, if no issues are reported, after another day or so we'll turn on the automatic updates permanently.

Why don't some features work correctly with a full hard drive?

Flock creates and edits several files in the Flock profile folder that control some features such as the feed reader or history search. In a situation where the hard drive is full, Flock cannot edit and save these files. You may find that other application have difficulty running when you have a full hard drive, and it is likely due to similar reasons.

We would suggest that you free up some space on your hard drive in order to use Flock's features to the fullest.

Where can I find a list of keyboard shortcuts for Flock?

There is a list of keyboard shortcuts here.

How do I install Flock on Linux?

Flock is not yet packaged for any Linux distribution (with the notable exception of Ultima Linux).

This guide should work for most distributions of Linux

Before you install Flock on Linux, please note:

* The Flock binaries are only for GNU/Linux on x86
* libstdc++5 is required for Flock 1.x
* libstdc++6 is required for Flock 2.x

Installing Flock on Linux is relatively easy. First, download the latest version of Flock and save it to your home folder.

Open up a terminal window (not as root) and enter the following:

tar -C /home/yourusername -xzvf flock-*.linux-i686.tar.gz

Make sure you change the actual filename to match the version you have downloaded. This command extracts the contents of the package to your home folder

Now that you have done that, we need a desktop entry:

gedit /home/yourusername/Flock.desktop

You can use your preferred text editor, gedit is being used simply for example.

Enter the following in to the new file:

[Desktop Entry]
Version=2.5
Encoding=UTF-8
Name=Flock
Comment=Flock Web Browser
Exec="/home/yourusername/flock/flock-browser"
GenericName=Flock Web Browser
Icon=/home/yourusername/flock/icons/mozicon128.png
Path=$HOME/flock
StartupNotify=true
Terminal=false
TerminalOptions=
Type=Application
X-KDE-SubstituteUID=false
X-KDE-Username=
Categories=Network;Application;
GenericName[en_US]=Flock Web Browser

This creates a desktop shortcut to run Flock in your home folder. Feel free to drag it on to your panel or desktop to make it more convenient to access.

There you go! You're all set to start using Flock!

Does Flock put viruses or spyware on my computer?

No, but be sure to download and install Flock from the Flock.com website. Any versions from other website or P2P programs may not be the real Flock or may be altered.

Where does the Flock community hang out?

If you want instant communication join us on our IRC server irc.flock.com in the #flock and #flock-dev channels.

Don't know what IRC is? Don't worry about it! IRC is simply a form of chat, and you can use a website like mibbit.com to connect to it through your browser. Just enter irc.flock.com as the server and #flock as the channel.

Flock Crashes At Startup

We've had a couple reports of Flock crashing at startup. Our investigations lead us to believe this is caused by a corrupted index file that supports the search history feature in the upper right of the browser. To resolve this issue please remove the "lucene" folder. Unfortunately the history of all the web pages you have visited will be lost. The lucene folder is located inside your configuration information folder called Profile. The profile is stored on your hard drive in a profile folder. The profile folder has a weird name -- a string of eight characters followed by ".default"; for example, "942ur3pf.default". Here's where to find it:

Mac OS X: The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock

Linux: ~/.flock/browser/

Windows Vista: C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser\Profile
2000 and XP:C:\Documents and Settings\Application Data\Flock\Browser\

This issue should be solved in Flock 2.5 - we highly recommend that you upgrade to avoid profile corruption in the future

Flock is not available in my languages

Currently Flock is available in many languages on ourversions page.

We rely on the awesome work of volunteer localizers to translate Flock into other languages. Don't see your language? Help us out - there's no technical knowledge needed! Find out more on the Flock Localization page.

 
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