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Why Won't a PDF File Open in Flock?

First, make sure you have the latest version of Adobe (and Flock!) Then please open your Adobe Reader and go to the Edit menu. Choose Preferences and then the "Internet" tab on the left hand side. You should see "Display PDF in browser" please have this checked and hit OK. Adobe should take a couple seconds to configure and once this is done, please close Flock and re-start it.

If you are opening a PDF outside the browser, it will always open in Adobe Reader. The way that Flock's settings work is that if you go to a web page with a PDF file, it should open directly in the browser. In other words, "Display PDF in browser" only works for links to PDFs you encounter while browsing in Flock.

How Can I Change my User Agent String?

This should usually only be done when a user wants to impersonate another browser. A reason for wanting to do this would be that a website refuses to work in Flock (i.e.: Disney.com, ABC.com) .

To change this, type "about:config" in your URL bar. Once there, type “useragent” (minus quotations) in the filter/search box. Find general.useragent.override and set this preference to the user agent string you want to use.

To impersonate Firefox 2.0.0.12, for instance, you would set this preference to:
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.12) Gecko/20080228 Firefox/2.0.0.12

If you don't see general.useragent.override then it doesn't exist to begin with and you will need to create it as a new String preference. Right-click, choose New and then String. Type “general.useragent.override” (minus quotations) into the box that pops up and set the new User Agent String value from there.

To reset the User Agent String back to Flock, right-click on that string and choose Reset.

Why Can't I Connect to the Internet with Flock?

Often connectivity issues have to do with firewall software. Sometimes even if the firewall is supposedly disabled or uninstalled, it may still be active. The Firefox FAQ item on this subject is very in-depth, and since Flock is built upon their code their advice will be very applicable to our browser. Please click this link to go to their page: http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox

How do I run Flock in safe mode?

Flock has an untested safe mode inherited from Firefox, so please use sparingly. You can run Flock's safe mode by following these steps:

Windows:
1. Open the Start menu
2. Click Run
3. Type "flock.exe -safe-mode" without the quotations
4. Click ok

Mac OS X:
1. Go to the Utilities directory (in the Applications folder)
2. Open Terminal
3. Run: /Applications/flock.app/Contents/MacOS/flock -safe-mode

Linux:
1. Open Terminal
2. Cd to the flock directory
3. ./flock-bin -safe-mode

How do I delete feeds, favorites, and media streams?

To Delete Feeds:

1. Open the Feeds Sidebar
2. Right-click (ctrl-click on Mac) the feed you wish to delete
3. Choose "delete" from the context menu.

To Delete Favorites:

1. Open the Favorites Sidebar
2. Right-click (ctrl-click on Mac) the favorite you wish to delete
3. Choose "delete" from the context menu.

To Delete Favorited Media Streams:

1. Open the Media Bar
2. Open the Media Streams menu
3. Open the Favorite Streams folder
4. Click the stream you wish to delete
5. Once the stream is loaded, click the yellow star next to the Media Streams menu to unfavorite

How do I import my favorites, feeds, and settings from another browser?

Flock supports the import of favorites (bookmarks), feeds, saved passwords and a number of other settings from Firefox, Safari, Internet Explorer 6, Internet Explorer 7, Netscape 8 and Netscape 9.

You can import settings during installation, or you can import by following these instructions:

1. Open the File menu
2. Choose "Import"
3. Choose the browser you would like to import from
3. Click "Next"
4. Choose which items to import
5. Click "Next"
6. Click "Finish"

I was using the Flock 1.1 beta. Where did my data go when I installed the 1.1 general release?

The Flock 1.1d beta used a separate profile folder from the one that general releases of Flock use. This is because we wanted to protect your data in case there were profile-damaging bugs in the beta (there weren't).

When you install the Flock 1.1 general release, it will return to using the default Flock profile folder. If you have a version of Flock before 1.1, it will use that data. If you didn't, it will start a new profile.

If you would like the Flock 1.1 general release to use the data from the Flock 1.1d beta, please follow these instructions:

On Windows Vista:
1. Shut down Flock
2. Go to C:\Users\[your login profile name]\AppData\Roaming\Flock
3. Make a copy of the “BrowserBeta” folder
4. Delete the "Browser" folder (this will delete any favorites, feeds, etc you had in versions of Flock previous to 1.1!)
5. Rename the copy of the "BrowserBeta" folder to be “Browser”
6. Open Flock

On Windows 2000 and XP:
1. Shut down Flock
2. Go to C:\Documents and Settings\[your login profile name]\Application Data\Flock
3. Make a copy of the “BrowserBeta” folder
4. Delete the "Browser" folder (this will delete any favorites, feeds, etc you had in versions of Flock previous to 1.1!)
5. Rename the copy of the "BrowserBeta" folder to be “Browser”
6. Open Flock

Mac OS X:
1. Shut down Flock
2. Go to (your home folder)>Library>Application Support
3. Make a copy of the “FlockBeta” folder
4. Delete the "Flock" folder (this will delete any favorites, feeds, etc you had in versions of Flock previous to 1.1!)
5. Rename the copy of the "FlockBeta" folder to be “Flock”
6. Open Flock

Linux:
1. Shut down Flock
2. Go to ~/.flock/
3. Make a copy of the “browserbeta” folder
4. Delete the "browser" folder (this will delete any favorites, feeds, etc you had in versions of Flock previous to 1.1!)
5. Rename the copy of the "browserbeta" folder to be “browser”
6. Open Flock

If you need further assistance, you can find it on our support forum or send a message via our feedback form.

How do I export my favorites?

To export your favorites as a .html file:

-Open the Favorites Manager
-Open the File menu
-Choose "Export"
-Name and Save

Why doesn't Flock work on Mac 10.3.9?

We are currently investigating why Flock doesn't work on 10.3.9 but haven't found the solution just yet. You should also know that in the very near future this operating system will NOT be supported by Mozilla (which Flock is based on).

Why is 0.9.1.4 broken and how can I get rid of that white bar at the bottom?

Many of you may have had a less than optimal experience with the 0.9.1.4 automatic upgrade. The 1 inch bar at the bottom of the screen bug has been fixed in 0.9.1.5 which is now available.

Please select "Check for updates...." in the Help menu to get the latest update to fix this issues. Our apologies and thanks for your patience.

 
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