If you've got a question, find your answer here. If you don't, post here and we'll get back to you as soon as we can.


 

Why does my Flickr account keep logging out?

There are two bugs currently occurring in Flock 2.5.2 in regards to Flickr logging out:

Bug 17221: At some point within 24 hours (sometimes many hours, sometimes only a few), Flickr logs out.

Bug 17021: Flickr logs out when you restart the browser.

These issues have been fixed in Flock 2.5.6, which is now available from flock.com. Auto-updates are not available at this time, so you will have to manually upgrade. Instructions are available at http://getsatisfaction.com/flock/topics/flock_2_5_6_now_available_fixes_flickr_and_twitter_issues

My Flock runs slow or crashes - what can I do?

If you're experiencing issues with Flock running slow or crashing, we suggest you swing on over to our Tune-Up Guide and try the steps there in order. If none of those help, head to our GetSatisfaction page to ask for some assistance.

Why is my anti-virus software reporting that Flock has a virus?

If you are using the anti-virus programs AVG or ClamAV, they may identify the Flock installer as having a virus. However, this is a false alarm, this is NOT a virus.

There is a virus with a similar signature to the Flock installer and this can impact Flock versions as far back as 1.0. We will be updating our code so that future versions of Flock won't cause this false positive to occur.

** AVG put out an update on May 12, 2008 so that the Flock installer is no longer detected as a virus. So this issue should not occur anymore for AVG users.

Facebook/Twitter/some other network doesn't load in the People sidebar, what do I do?

Because of our complex integration with a number of social sites, occasionally something changes on their end and breaks the People Sidebar integration with that service. If you are experiencing an issue, please let us know via our GetSatisfaction page. We'll post any updates about fixes there, and we try to get to these within 48 hours.

 
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