How often is Flock checking web mail? I usually notice that my emails were checked thousands of minutes ago. Is there a way to change the default interval?
I use only Gmail, and noticed this with Flock 1.2.1 English or French, with my complete user profile or a new one. Of course, this happened while I'm logged into Gmail. And forcing it to check doesn't seem to work.
Maybe this is a bug, after all. It seems to me that it retrieves mail only when you activate a new account. Any similar experience?
Justin
@Your Name: Flock refreshes the webmail unread message list every 10 min. We have heard the masses. You will be happy to hear this will be a user setting in the next version of Flock.
In the meantime, selecting the "Check Now" menu option from the webmail icon menu should force a refresh but it can take up to 20 seconds to finish the refresh (depending on your connection). If this is still failing, you may not have our latest gmail "web detective" rules in place. You can force an update by going to the Options dialog and clicking the Force Service Update button in the Advanced | Update tab. Be sure to restart the browser after the update.
Hopefully this addresses your issue but if it doesn't, please let us know.
Justin
Senior Engineer
Your Name
This still doesn't work. I noticed no change in the WebDetective.
The file flockWebDetective.js has 76.7 kB, and its date is 30 May at 23:16 (in English) or 03 June at 2:36 in French.
I changed the interface of Gmail to English, to the older version, but it still doesn't work. Do you use POP or IMAP for emails?
I also deleted webdetective.sqlite in my profile, but nothing changed.
Anyway, maybe my Flock tries to get emails every 10 minutes, I don't know. But it never gets them. I think changing the frequency won't help.
Justin
@Your Name: flockWebDetective.js is the source code which is different from web detective files for each service (Gmail in your case).
Flock's Gmail integration does not use POP nor IMAP to retrieve emails but uses their internal API once logged into the service.
Let's confirm a few things to assist in diagnosing the root problem.
1) Are the "Check Now" minutes increasing even after selecting this menu item or does it look like it starts from zero after a "Check Now"?
2) Type "about:webdetective" in the URL bar. If you don't see "18909" for the Gmail entry, you probably don't have the latest Gmail web detective file in place. Please see my previous post about forcing an update.
3) Did you download and install an en-US release build or a localized French build from our site?
4) Type "about:" in the URL bar. What is your build_id and identifier?
Thank you for your continued patience. We'll get to the bottom of this issue soon.
Justin
Senior Engineer
Your Name
Hi,
I tried that and here's the result:
1) They are and it still shows 4 emails that are no longer in my email account. Now I'm at 6,212 minutes.
2) Here's what I got.
gmail: $Id: gmail.xml 18909 2008-05-13 20:06:40Z chris $
3) I tried both versions, and as I said I tried that with both my usual profile and a new, void one. That allowed me to test 2*2 configurations, but sadly I got the same result. To change between versions, I just renamed folders.
4) Here's what I have in my French localization that I use most of the time:
build_id: 1212446788.19199
P.S. I now realize this subject should have been posted in the Support/Bug section, not in Hacks.
Justin
> 1) They are and it still shows 4 emails that are no longer in my email account. Now
> I'm at 6,212 minutes.
Have these 4 emails been deleted or moved to a different "folder"?
> 3) I tried both versions, and as I said I tried that with both my usual profile and a
> new, void one. That allowed me to test 2*2 configurations, but sadly I got the
> same result. To change between versions, I just renamed folders.
It seems strange that you see this problem with a new profile (Is this what you mean by "void one"?). What OS are you using?
Do you still see this problem when you click the "Forget Account" in the Accounts & Services Sidebar, then relogin and remember your account again?
Justin
Senior Engineer
Your Name
Hi,
Here's what I noticed:
1. The old emails are deleted. I tried with a new Flock profile and marked one email as unread in Gmail. This time Flock showed 0 new messages :-( Then I emptied my inbox, but noticed no change in the refresh frequency.
3. By void I meant an out-of-the-box profile with no extension, no theme, no configuration (except the Gmail account, obviously). I even shut down the firewall. I'm on Windows XP SP2 French.
In fact, Flock only reads emails when I add a new account. So forget + remember account reset my counter to 0. But it still didn't check them after 10 minutes.
Let me add that this problem is specific to Gmail. I temporarily added a yahoo account, and emails were checked as expected.
P.S. I put my email in the reply, so you can ask questions directly. Please use it for nothing else.
Your Name
For whatever reason, the webmail check started working again. No idea why, in any case it's without me doing anything. Let's hope this will continue to work.
Your Name
Hey, this problem started again. I'm at 68 minutes right now. Do you have any news?
Justin
@Your Name: Sorry for the delay in my reply.
Gmail is constantly changing their pages and we keep up with their changes as best we can. Thank you for your continued patience on this matter.
I didn't get your email address but you can contact me directly at justin at...
> 1. The old emails are deleted. I tried with a new Flock profile and marked one
> email as unread in Gmail. This time Flock showed 0 new messages :-( Then I
> emptied my inbox, but noticed no change in the refresh frequency.
When marking a message as unread, you must select the "Check Now" menu option to peform the refresh. And even then, the refresh process may take several seconds. Is it still reporting 0 unread messages in this case?
> 3. By void I meant an out-of-the-box profile with no extension, no theme, no
> configuration (except the Gmail account, obviously). I even shut down the
> firewall. I'm on Windows XP SP2 French.
>
> In fact, Flock only reads emails when I add a new account. So forget +
> remember account reset my counter to 0. But it still didn't check them after
> 10 minutes.
When this problem is reproducible, do you have unread messages that were received on the same day?
This is a strange problem but we will get to the bottom of this.
Justin
Senior Engineer
Your Name
Please lock this thread and continue it in http://www.flock.com/node/63089. I should have posted there first.
Solipcyst
"You will be happy to hear this will be a user setting in the next version of Flock."
Which version exactly are you talking about? The original poster refers to version 1.2.1. I am using 1.2.4, and I still see no refresh options in webmail settings. I would love to have this feature ASAP! As it stands, the integration with gmail is nice, but far from complete, no? I would assume most people want to know when they get email in as absolutely "live" a fashion as possible.
That being said, is there an about:config option I can alter or add to manually change the polling time? Thanks!
Evan Hamilton
Hey Solipcyst,
The refresh options are in Flock 2.0, currently in beta at www.flock.com/beta/download. It'll be out in the next few months, or you can try the beta now.
Evan Hamilton
Community Ambassador
evan at flock dot com
------------------------------
www.evanhamilton.com/wordpress
Jam
I am also having this problem in Flock 2.0. I got up to 16,000 minutes since last check... Even when I pressed the "check now" button it wouldn't register. I've tried signing out and back in, as well as forgetting the account and re-registering it with Flock. My webmail settings are set to check every 5 minutes, and I've tried several different values. Any ideas?
Justin
Hello all,
I have no concrete answer yet for this issue (I'm still unable to reproduce the problem) but I have a strong feeling it may be related to how Flock is processing the Gmail data packet. For those who are interested, you can track progress for https://bugzilla.flock.com/show_bug.cgi?id=13207. Although this issue may seem unrelated, I suspect it is masking the problem most of you are currently seeing. I currently have a fix for it but no way to verify that it addresses the problem.
Please continue this thread here: http://www.flock.com/node/63089.
Justin
Senior Engineer