Other Systems & Languages
Okay, so randomly about a week ago my Flock browser crashed. Gritting my teeth, I reopened Flock but when I tried to go to a page that wasn't My World page then it would freeze for two seconds and then crash. This would happen on ANY page that wasn't My World. I have deleted all sorts of stuff from Flock, gotten rid of all my add-ons, reinstalled Flock, but whatever I do, the browser still crashes when I try to navigate outside of My World.
I use a Mac OSX and haven't installed anything random or new. Mozilla Firefox is working fine. It's just Flock that's all messed up.
I would love to be able to go back to Flock. I enjoy the browser. Any help would be great...and if you could use stupid-people terms that would be appreciated. I'm kind of slow when it comes to things like this.
ChrisVance
Sorry to hear this. When you reinstall Flock, your user profile is still on your system, and it might be something in the profile that's causing the crash. Can you try following the instructions at http://www.flock.com/faq/show/30#q_8970
This will have you delete the "historysearch" folder. Hopefully this will stop things from crashing. If not, hopefully someone from Flock will assist.
Good luck.
gorrjess
Okay, this is the same person as above.
I went to go look a that historysearch folder. The instructions told me to do the following:
Mac OS X: The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock
I don't even HAVE a Flock folder in my Applicaion Support file. Not there, nada. So um, I guess some OTHER stuff is wrong with my browser. Sadclown.
Still would love some more advice/help. Thank you very much.
Brij Charan
Gorrjess,
Do you have any other folders with the name 'flock' under application support?
Jen Anderberg
Hi there, Thank you for letting us know, I'm very sorry to hear about this. My apologies in my delay in getting back to you.
Firefox and Flock are at times susceptible to corruption in the user profile, and the results can be freezing and performance issues. This is a difficult issue to fix completely, and it's something that many folks are working on. It's a tough one. It can be caused by extensions, upgrading and migrating settings (including when extensions get updated), and a number of other factors.
Firefox and Flock can have profile corruption occur for different reasons. There is a possibility that in Flock it is the indexing engine that we use to index search results (so that your search widget can report recently visited sites for your search query).
If it is the search indexing component, you can fix the issue without deleting your user profile. Assuming you have local items you want to keep, hanging onto your profile is important to you, so please try removing the 'lucene' folder in your profile first (this won't effect bookmarks, extensions, feeds, etc):
-- shut down Flock, make sure it's not running at all
-- go to My Computer (or your profile folder)- then the C Drive
-- when you are in the C drive please look to the left hand side. There you will see "System Tasks" and please choose "Show the Contents of this Drive". That way all of the hidden data should show.
-- from there go into Documents and Settings\[your user name]\Application Data\Flock\Browser\Profiles\[random number].default\
-- please delete the folder called "lucene"
(Keep in mind I'm on Windows, so it might be a little different for you on Mac) Restart and see if that fixed it. Hopefully the corruption was in the lucene folder. If this *didn't* fix the problem, then unfortunately you have fallen victim to corruption in another part of your profile, and you will have to remove the entire profile (which is the [random number].default folder).
If you delete your profile you will lose all your local settings (local bookmarks, feeds, starred media streams, passwords, any UI customizations, installed extensions). If your profile is indeed corrupt and you have to start a fresh one, you can export feeds and bookmarks for import later. You cannot save starred media streams, passwords, UI customizations or extensions however.
Local bookmarks can be exported in the Favorites Manager Tools menu (choose Favorites Manager from the Favorites menu, then *inside the Favorites Manager, choose File ->Export). This lets you save your local bookmarks to an html file you can place somewhere on your disk to re-import later.
Feeds are similar... in the Feeds sidebar, choose Export Feeds... from the Feeds Options dropdown (at the top of the sidebar). This let's you create an OMPL file you can export later into your fresh profile.
As I say, hopefully you will not need to delete your profile, and the corruption was in the lucene folder. If you don't already, consider keeping your feeds and bookmarks online so you never have to go through hoops to remove a profile.
I would love to hear back what worked for you, and how it's going after the repair. It should be all good once your lucene or profile is removed and started fresh. Thank you again for your support, and my apologies for this inconvenience.
Jen Anderberg
Community Support Lead
jen at flock dot com
gorrjess
Sorry, Jen, but I can't follow any of your instructions because I don't have a C: Drive, System Tasks function, Docs and Settings folder, etc. Macs just...don't have those things. I tried doing a general search for the 'lucene' folder but couldn't find it. And like I said in my previous post, I tried the search for [random number].default but couldn't even find the folder that THAT'S supposed to be in.
So basically I'm missing a lot of stuff and I don't even know where to start looking for it. I've searched through all my Application folder. I've gone through More Info by ctrl-clicking the Flock application in my Mac HD Applications list. I've looked through my Library folder. I've done a general search for everything that has the word default and lucene and flock (and trust me, I had to sift through a lot of default files, haha).
Anyways. I just need some mac support. If anyone, using a mac, has gone through similar problems, then let me know. And let me know what you've done to bring Flock back. I don't quite want to give up hope yet because I've really enjoyed using Flock. But unfortunately, it isn't looking too bright and shiny for the browser.
And as for Brij: I have nothing in my Application Support folder with the name Flock in it. Closest I would have is Mozilla and...that doesn't help, haha.
mctones
Gorrjess, do not confuse [your hard drive root]/Library/Application Support with [your users home folder]/Library/Application Support.
gorrjess
Mctones, you're a hero. I was doing that exactly wrong. Thank you.
I was able to locate my lucene folder, deleted it, and now my Flock has started up and pages are loading.
Thank you two very much.
Jen Anderberg
@mctones: thanks so much for your help! we really appreciate it :)
@gorrjess: so glad to hear Flock's working well now. thanks for your patience with this issue!
This is why the Flock community rocks so much! thanks so much for the help guys :)
Keep on Flockin'
Jen Anderberg
Community Support Lead
jen at flock dot com